Terms and Conditions
Price Promise
We promise to match any genuine price anywhere anytime, simply phone us with the details, and we will match any price immediately, no fuss no argument.
What payment service do we use?
We use WorldPay as our secure payment partner, which for your security, prevents us viewing or storing your credit card details.
We truly believe that buying online should be easy, safe and quick, we will do all we can to assist you before and after the sale.
Guarantee:
No quibble 7-day money back guarantee. If you wish to return your Silver Product to Edinburgh Silver Gifts as your Silver Product may no longer be fit for purpose or, in the very unlikely event, your Silver Product is in any way damaged, we will gladdly, upon return of the silver product, refund your card or replace your Silver product.
'Silver Product' means the product your have purchased from Edinburgh Silver Gifts, either over the phone or on Edinburgh Silver Gifts website.
'Your' means yourself, the customer
Are you buying from outwith the UK?
We accept credit card payment.
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
You can also convert the currancy buy using the international section of London Silver Gifts. Click here.
Please make sure your internet browsers 'cookies' are enabled or else if will default back to Pounds Sterling.
Payment Information
We accept Visa and Mastercard. We do NOT accept American Express.
We do not charge for any item until it is ready to ship.
Backordered items are not charged until they are shipped.
If you wish to call us to complete your order we can process your payment over the phone, there and then.
Free if calling from withing UK: 0800-840-3083
Outside the UK (cost info) : +00441416397220
When confirmation of order is received by the customer, this is to indicate that we have received your order. It does not indicate that a contract has been created between us.
We will indicate acceptance of your order, and hence a contract between us when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 1 business day . International orders are generally received in under 7 days.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Guarantee:
No quibble 7-day money back guarantee. If you wish to return your Silver Product to Edinburgh Silver Gifts as your Silver Product may no longer be fit for purpose or, in the very unlikely event, your Silver Product is in any way damaged, we will gladdly, upon return of the silver product, refund your card or replace your Silver product.
'Silver Product' means the product your have purchased from Edinburgh Silver Gifts, either over the phone or on Edinburgh Silver Gifts website.
'Your' means yourself, the customer
Cookies:
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.
Unsure on anyting?
Please don't be silent, please, pick up the phone and call us. If you have any questions please dont hesitate to call. We don't bight, promise.
Free if calling from withing UK: 0800-840-3083
Outside the UK (cost info) : +00441416397220
'Us' means London Silver Gifts